Thank you for choosing SupreoX Ltd for your website development and digital marketing needs. We are committed to delivering exceptional results and ensuring your service satisfaction. However, we understand that situations may arise where you must request a refund. Please read our refund policy carefully to understand refund requests’ terms and conditions.
Website or Software Development Services:
30-Day Free Support:
You will receive 30 days of complimentary support when you purchase our website development services. During this period, if you encounter any technical issues related to the development of your website, we will provide free assistance and resolve the issues promptly.
Refund Eligibility:
If you are dissatisfied with our website development services and choose not to proceed with the project, and the website is under our development server, you can request a refund. You must submit a refund request in writing, clearly stating the reasons for your dissatisfaction.
Non-Refundable Cases:
Refunds will not be issued for website development services under the following circumstances:
- If the project is completed and handed over to you.
- If we have started work on your server or integrated our services into your system.
- If you fail to communicate essential information or requirements that hinder the progress of the project.
- If the project’s cancellation is due to reasons beyond our control, such as server downtime or third-party service disruptions.
Digital Marketing Services:
Performance-Based Services:
Our digital marketing services are often performance-based, and results may vary depending on several factors. We put in our best efforts to deliver measurable and positive results for your marketing campaigns.
Refund Eligibility:
Refunds for digital marketing services will be considered on a case-by-case basis. If you believe our services have not met the agreed-upon objectives or performance metrics, please provide detailed information about the issues.
Non-Refundable Cases:
Refunds will not be issued for digital marketing services under the following circumstances:
- If the agreed-upon campaign period has ended, and the results achieved align with the agreed-upon objectives.
- If the campaign’s lack of success is due to inadequate cooperation from your end, such as delayed approvals or insufficient access to necessary resources.
General Conditions:
Refund Request Process:
To request a refund, please get in touch with our support team through the designated channels provided on our website. Refund requests should be submitted within 30 days of service initiation or as specified in the project agreement.
Processing Time:
Once a refund request is received, we will thoroughly review the situation and respond to your request within a reasonable timeframe. The processing time may vary depending on the complexity of the case.
Refund Method:
Approved refunds will be issued using the original method of payment. The refund amount will be calculated based on the prorated work completed at the time of the request.
Please note that this Refund Policy is subject to change without prior notice. You must review and understand the policy before engaging in our services.
For any questions or concerns regarding our Refund Policy, please get in touch with us at [email protected].
Last updated: 5th August 2023
